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Discontinuing and Deactivating Products

Posted
Updated
ByPete Schroeder

Products are constantly evolving—and you need a straightforward way to manage items you no longer supply

At Promodata, we don’t actually delete products from the feed; we discontinue them. This preserves the data for posterity, allowing distributors to access details if a client requests a repeat order of an item that is no longer available

Deactivating a Product – For Non-API suppliers

  • Locate the item on the main summary screen
  • Click the Edit icon on the right of screen
  • When the Main Details tab appears, find the Active checkbox and untick it.

NB: Be sure to Save changes.
Once saved, this update will be live in Promodata and ready for distributors to pull into their own systems during their next scheduled update.

Bulk Updates via CSV: If you are managing your data in bulk using the CSV file downloaded from the Portal, please indicate that items are unavailable by entering a ‘Y’ in the Discontinued column.

To view items that are currently inactive, simply head to the Discontinued link in the Portal main menu on the left.

Discontinuing Items – API Suppliers

Product availability and visibility should be managed via your API connection. If you find this isn’t syncing correctly, please get in touch.

To view items that are currently inactive, simply head to the Discontinued link in the main menu on the left

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